Start your Nightlife Career

Client Services Manager

A Unique Opportunity to Join Australia’s Most Innovative Music Business

  • Market Leader in On-Demand Music Subscription Services for Business
  • Exceptional Customer Service Focus
  • Development & Growth Opportunities to Build Your Career

Nightlife Music is the premier music subscription service for business, and one of the largest employers in the Australian music industry. Servicing over 7,000 locations and 4,000 clients across the hospitality, fitness, leisure, tourism, retail and accommodation sectors, we deliver engaging and interactive in-venue experiences via our playlisting, visual content and music request app for patrons, crowdDJ®. Our high-profile client base includes the Merivale Group, Crown Resorts, and Casinos, P&O Cruises, Anytime Fitness, Grill’d and many more. We hold licenses with all major record labels and a host of Independents, visual suppliers, as well as the rights to re-purpose content from sporting codes such as the NRL and NBL. Nightlife provides a licensed music platform for commercial use, whilst simultaneously increasing the uptake of consumer streaming services.

Nightlife Music is renowned for:

  • Setting the industry benchmark for the protection of artist copyright and data-driven repatriation.
  • Our ability to curate and sustain on-brand music and visual offerings.
  • Cutting-edge cloud-based technology and mobile apps designed and developed in-house.
  • Widely recognised, industry leading reputation for service quality.

To support growth, we are looking for an experienced and enthusiastic Client Services Manager to join our Client Services team. This role calls for someone who can quickly grasp our core service value, products, and technical systems whilst managing a team of Client Service Representatives in a dynamic environment.

You will be involved in:

  • Managing and overseeing all operations of the Client Service Department.
  • Maintaining and developing policy and process documentation.
  • Client retention, reporting, and performance.
  • Career Development and daily HR management of all team members.
  • Championing Nightlife’s culture and core service principles.
  • Ensuring the value proposition of Nightlife Services are captured, scripted and communicated through the team.

Selection Criteriafor your application to be considered, please address in your cover letter:

  • Bachelor of Business.
  • 5+ years’ experience leading a team in a contact center environment.
  • Extremely strong customer service focus.
  • Proficient in the use of the MS Office Suite, experience with professional CRM software, and the ability to master unfamiliar platforms.
  • Exceptional written and verbal communication skills and meticulous attention to detail.
  • Aptitude for technology including media players and audio/visual equipment.

Nightlife’s commitment to creating an enjoyable and healthy workplace, life balance, and career development ensures a career path exists for high achievers.

Nightlife is an equal opportunity employer and welcomes applications from all persons. To apply confidentially, please forward your resume and cover letter addressing the selection criteria to Heidi Richards, email: hr@nightlife.com.au

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To apply confidentially, please forward your resume and cover letter addressing the selection criteria to Heidi Richards (hr@nightlife.com.au) or click the button below.