Michael Jones, CEO of The Ville Resort-Casino shares some insights into how the extensive, $45million renovation of this stunning property in Townsville included consideration of how music could enhance each space.
The relaxed tropical vibe created extends from the lobby right through to the gym, restaurants and swim-up Splash Bar.
Novotel Cairns Resort has bedded its reputation as a leader in customer experience technology, making waves with Australia’s first interactive pool jukebox. General Manager…
Many businesses seem to attract the customer service spotlight when a complaint is beamed at them. Customers want fast attention; clients demand immediate action…
Dave Whimpey is an expert in the five senses strategy. The CEO of Brisbane Racing Club teaches his staff about engaging ‘The Five Senses…