Every Nightlife client is allocated a Relationship Manager who is dedicated to ensuring you get the maximum benefit from your HDMS™. Our Relationship Managers will train you, guide you through the installation process and ensure your music stays relevant to any change in mood, style or demographic that your venue may experience over time. We'll even liaise directly with your AV Agent on your behalf.
We have built great relationships with many AV Agents across the country. These AV Agents are our mobile Nightlife experts and can assist with installation and service as well. Once your system is installed and you and your staff are fully trained, we will continue to support you and handle any ongoing assistance that you may require.
To assist with additional training your Relationship Manager often visits your area, conducting "health checks" on our systems and providing personalised training and guidance where you need it. And remember, you can get further training over the phone at anytime.
It's important to us to truly understand your business in order to help with your ongoing growth over time. We will build a profile around your venue which will expand during life of your subscription.
Your Relationship Manager will stay in contact with you and as your business changes we will work with you to adjust your profile to ensure that your music is always suited to your needs.
In addition to your day-to-day support, Nightlife also offers 24/7 emergency technical phone assistance and a generous warranty exchange program (covering you in the unlikely event that you may need it). At the end of the day, you can rest assured that we will always be there for you….and it's all part of the service!