Account Manager

HR Careers

Combine Your Passion for Music, Customer Service and Strategy!

  • Partnered With Spotify, We Are The Market Leader In Music & Visual Solutions
  • Exceptional Customer-Service Focus
  • Development & Growth Opportunities to Build Your Career

Nightlife Music is a premium, on-demand music subscription service for business, and one of the largest employers in the Australian music industry. Servicing over 5,000 locations across the hospitality, fitness, leisure, tourism, retail and accommodation sectors, we deliver engaging and interactive in-venue experiences via our playlisting, visual content and music request app for patrons, crowdDJ®. Our high-profile client base includes the Merivale Group, Crown Resorts and Casinos, P&O Cruises, Anytime Fitness, and many more. We hold licenses with all major record labels and a host of Independents, visual suppliers like ESPN and Garage, as well as the rights to re-purpose content from sporting codes such as NRL and NBL. Working with global innovators such as Google, Spotify, and AOPEN, Nightlife provides a licensed music platform for commercial use, whilst simultaneously increasing the uptake of consumer streaming services. Placing No.26 in the 2017 Australian Financial Review’s Most Innovative Companies, Nightlife prides itself on challenging the norm!

Nightlife Music is renowned for:
  • Setting the industry benchmark for the protection of artist copyright and data-driven repatriation
  • Our ability to curate and sustain on-brand music and visual offerings
  • Cutting-edge cloud-based technology and mobile apps designed and developed in-house

To support growth, we are looking for an experienced Account Manager to join our Client Services Team. This role calls for someone who can quickly grasp our existing products, services and systems, and successfully combine their analytical, account management, and relationship-building skills to deliver exceptional customer service.

You will be involved in:
  • High level client relationship management; delivering exceptional customer service and ensuring client requirements are met at all times
  • Promoting and selling Nightlife products and services to existing clients
  • Developing and managing commercial relationships and music licensing strategies in consultation with other departments
  • Working with the Business Development and Client Retention teams to convert trials and manage cancellations
  • Mentoring Account Representatives and Technical Advisors in the Client Services team
  • Providing comprehensive training for clients on all aspects of Nightlife System functionality, and using our suite of apps to drive entertainment in venues
  • Music and video management – supporting a detailed briefing process to ensure the right mix of music, video and digital signage is utilized in clients’ venues
Selection Criteria – for your application to be considered, please address in your cover letter:
  • Professional and positive phone manner with 4+ years sales and customer service experience in a similar role, ideally working with computer and audio / visual technology or music
  • Demonstrated project management skills with a meticulous eye for detail
  • Team Leader experience in a client services environment
  • Demonstrated ability to master unfamiliar software quickly, with experience utilizing the Microsoft office suite
  • Exceptional oral and written communication; high-level negotiation and conflict resolution skill
  • Ability to support on-call staff and deliver crowdDJ® training outside of core business hours on a limited basis

Nightlife’s commitment to creating an enjoyable and healthy workplace, life balance, and career development ensures a career path exists for high achievers. Nightlife is an equal opportunity employer and welcomes applications from all persons. To apply confidentially, please forward your resume and cover letter addressing the selection criteria to Heidi Richards, email: hr@nightlife.com.au

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